24×7 platform support and managed response.
SupportIQ delivers always-on coverage for the CybrIQ platform: continuous monitoring, proactive risk detection, and expert response across rooms, switches, and devices. The SOC-style operating model extends protection into the physical layer where traditional tools stop.
Coverage that pairs SOC discipline with Layer 1 evidence.
Our model unites people, process, and technology to reduce business risk at all hours. The focus is on clear outcomes that show progress and resilience, not on activity or alert volume.
Platform support
Discovery, device-trust enforcement, and incident response on the CybrIQ platform. Configuration changes, version upgrades, and ongoing platform tuning handled by our team.
Continuous monitoring & triage
Physical-layer risk and device integrity monitored continuously. Every critical alert receives human review and immediate coordination with your internal team.
Incident validation & recovery
Validation, containment, and recovery in collaboration with your team. Custom runbooks per environment for alert intake, triage, containment, and recovery.
Executive-level reporting
Monthly risk and performance scorecards with executive summaries. Post-incident reports with timelines, remediation details, and measurable outcomes.
24×7 alert triage. Human review on every critical alert.
SupportIQ provides round-the-clock alert triage and response. Many incidents occur after hours, when your internal team may not be online. SupportIQ ensures expert coverage at the moment it is needed, not the morning after.
Every critical alert receives human review and immediate coordination with your internal team. Triage decisions are documented; resolution paths are auditable; recovery actions are coordinated, not improvised.
Where SupportIQ runs.
Managed switches and wireless infrastructure.
Standard enterprise networking gear across multi-floor and multi-building deployments. Cisco, Aruba, Extreme, Juniper, and the rest. SupportIQ extends Layer 1 visibility across the existing fabric without changing how it behaves.
Codecs, cameras, microphones, and control systems.
Crestron, Extron, Q-SYS, Poly by HP, Neat, Logitech, and the long tail of accessory hardware behind the codec. SupportIQ owns the answer to "is this room secure right now?" so the integrator can stay focused on the AV experience.
Hybrid cloud, on-premises, and offline-update environments.
Customers with strict network egress controls or air-gapped segments are fully supported. Offline update support, on-premise data residency, and per-environment access controls handle the constraints regulated industries require.
SupportIQ focuses on the physical identity and electrical behavior of devices. It complements your existing endpoint, SIEM, and network security systems rather than replacing them.
What SupportIQ measures.
The reporting cadence is monthly with executive summaries; the underlying telemetry is continuous. Leaders see where risk is decreasing and where more attention is needed, not a wall of alert volume.
Mean time to detect
Time from a device-level event to its discovery, by event class. Trend tracked monthly to show whether your detection surface is improving or degrading.
Mean time to contain
Time from detection to containment for incidents that crossed the response threshold. Auditable per incident, with the runbook decisions documented.
Unauthorized devices resolved
Number of unknown or unauthorized devices identified and resolved this period. Broken down by environment so you can see which sites need attention.
Patch & firmware compliance
Per-device, per-room compliance posture. The compliance team uses the same record the audit team uses, and it stays current.
Run CybrIQ as a managed service.
SupportIQ is the option for customers who want platform value without standing up an internal operations team. Tell us the environment shape; we will scope the engagement.