Three ways in.

Which one depends on what you need, and none of them is a ticket queue that answers in four days.

You are a customer with something broken

Platform support and incident response.

Customers on a SupportIQ engagement reach the on-call team through the path agreed at deployment. Incidents follow the runbook written during onboarding. The escalation path, including who gets woken up and when, is written into your engagement document, so nobody has to work it out mid-incident.

What SupportIQ covers

You are evaluating, and your security team has questions

The security partnership package.

The control mapping, the architecture diagram with trust boundaries marked, the most recent penetration test summary, and a completed vendor risk questionnaire in whichever format your process wants. Most go out within one working day.

What we hold, and what we do not

You found a security problem

Vulnerability disclosure.

Tell us and we will reply within one working day, and tell you when it is fixed. We do not take legal action against good-faith research. Where to send it is in our security.txt.

None of the above

A person reads it.

Mail contact_us@cybriq.io or call (877) 547-3264. The leadership team reads the inbox and most replies happen the same working day.

Before you write inIt may already be answered

The questions we get most.

Read the FAQ Glossary Documentation