SupportIQ
SupportIQ
Support Help when you need it
Cybr IQ delivers always-on support for the Cybr IQ platform with continuous visibility and protection across your connected spaces. Our approach combines real-time monitoring, proactive risk detection, and expert response to keep your rooms, switches, and devices secure around the clock. Inspired by modern SOC and MDR practices, Cybr IQ extends protection into the physical layer where traditional tools stop.
What’s included
-
Platform support for discovery, device
trust, and incident response -
Continuous monitoring and triage for physical-layer
risk and device integrity -
Incident validation, containment, and recovery
in collaboration with your team -
Executive-level reporting that tracks risk reduction
and measurable outcomes -
Custom runbooks for alert intake, triage,
containment, and recovery -
Monthly risk and performance scorecards
with executive summaries -
Post-incident reports with timelines, remediation
details, and measurable outcomes
Our model follows best-in-class SOC operations that unite people, process, and technology to reduce business risk at all hours. Our focus is on clear outcomes that show progress and resilience, not just activity or alert volume.
Availability and Response
Cybr IQ provides twenty-four by seven alert triage and response. Every critical alert receives human review and immediate coordination with your internal team. Since many incidents occur after hours, Cybr IQ ensures expert coverage when your staff might not be online.
Supported Environments
-
Enterprise networks with managed switches
and wireless infrastructure -
Conference rooms and AV environments including
compute, cameras, microphones, and control systems -
Hybrid cloud and on-premises networks, including offline
update support when direct access is restricted
Cybr IQ focuses on the physical identity and electrical behavior of devices, complementing your existing endpoint, SIEM, and network security systems.
Reporting and Metrics
- Mean time to detect and contain device-level incidents
- Number of unauthorized or unknown devices resolved
- Patch and firmware compliance by device and room
- Risk posture trends over time
Cybr IQ continuous monitoring and reporting provide leaders with insight into where risk is decreasing and where more attention is needed.
