Optional moduleOperations and support

Iris

What AV equipment is in each room and what supports it?

The decision momentWhen the question becomes urgent

A room fails close to a meeting or event and the support team needs context quickly.

Endpoint status, switch-port context, and power evidence often sit in separate operational views.

A room fails five minutes before a meeting. Iris puts the endpoint, status, supporting switch port, and power context into one investigation path.

What changesThe practical result

Give room support one evidence path from the endpoint to its network support.

Present endpoint identity and status beside supporting switch-port and power context when collected.
Show missing device access as a coverage gap instead of hiding the absence.

Evidence in viewThe evidence it starts with

Bring the room endpoint and its supporting path together.

Presents AV endpoint identity and status.
Connects endpoint evidence to switch-port and power context where collected.

Product viewCamera fleet with support context

Iris camera fleet showing devices, collection state, open conditions, network attachment, and media flows. — Camera fleet with support context.

Open the recordSee what the team sees next

Open Iris in the record.

Open the resulting view, then review the evidence and the next safe action beside it.

The room investigation keeps endpoint status, switch-port attachment, power context, and coverage gaps in view at the same time. That prevents a support team from confusing a missing source record with a healthy component or a confirmed relationship.

Continue the investigationRelated optional modules

Use Flow Assurance when the issue may involve application traffic or a broader network path.

Optional module

Flow Assurance

Is the problem in the application path or the network path?