Engineering documentation

The references behind every claim.

Each document is written in the language of its reader: security reviewers get controls and crosswalks, network engineers get protocols and data flows, AV integrators get vendors and multicast, platform teams get topology and capacity numbers. Every claim on the marketing pages traces back to one of these. View it in the browser, or download the print-matched PDF for your review file.

Start here

Orientation for evaluators.

Technical leadership

Platform Overview

One-document orientation to CrossConnect: what it is, what it does end to end, and how the pieces fit. The fastest way in.

Technical buyers / evaluators

Capability Guide

The full capability catalog: every thing the platform does, end to end, with the detail an evaluator needs to score it.

Technical evaluators

Experimental Features Explained

Plain-language walk through the experimental capabilities: what each one does, how mature it is, and what to expect from it today.

Security & GRC

For reviewers, vendor risk, and compliance.

IT security · GRC · vendor risk

Security & Architecture Reference

The complete review answer: what is discovered and how, storage, encryption at rest and in transit, key management and rotation, SSO, RBAC, API keys, webhook signing, tamper-evident audit, AI data handling, retention, compliance posture, the ports matrix, and a pre-answered CAIQ and SIG map.

Network & software engineers

Data Flow Architecture

How a fact travels from the wire to a cited answer: ingestion paths, staging, the source of truth, the audit chain, the derived layer, and output.

Engineering / finance

API Cost Analysis

The anatomy and cost model of the AI and API usage: what a query costs, where the tokens go, and how to budget it.

Network engineering

Protocols, collection, and the service surface.

Network engineers

Data Collection Reference

Exactly what is collected per protocol and how it is normalized: the OIDs, the tables, the fields, and the read-only scope behind each one.

Platform / infra engineers

Services & Listeners Reference

The runtime service surface and every network listener: its bind, its default, and what it is for. No mystery ports.

Network engineers · security · AV

Vendor Support Reference

Per vendor: how we acquire, parse, model, and use each network and AV vendor, with each one's maturity, formal, config-level, cloud, or capture-only.

AV & wireless

Vendors, multicast, and occupancy.

Wireless / network · facilities · privacy

Wireless & Occupancy Intelligence

Wi-Fi occupancy and presence: the sources, the device-to-people engine, zones and calibration, scheduled versus actual, confidence, and the privacy posture behind it.

AV integrators · network engineers

Vendor Support Reference

How each AV vendor is recognized and modeled, Crestron, Q-SYS, Extron, Biamp, Shure and the switches under them, alongside the network vendors, with the multicast maturity per platform.

Technical evaluators

Capability Guide

The full capability catalog, including the AV operational intelligence: lanes, multicast health, and PoE. What the platform does, end to end.

Platform & SRE

Topology, capacity, and measured performance.

Platform / SRE

Multi-Replica Reference Architecture

The highly-available, multi-replica deployment topology and the constraints behind it. How to run it so a node loss is a non-event.

Platform / SRE

Performance & Capacity Planning

Sizing, throughput, and the capacity model for a planned rollout. The numbers you need to provision it right the first time.

Have a question a document doesn't answer?

Send us the questionnaire, the control, or the protocol you need pinned down. We would rather give you a defensible answer than wave our hands.