Utelogy · Utelyze
Utelyze is Utelogy's secure software platform that unifies AV and UC estates. The published material describes it as “unified intelligence” with manufacturer-agnostic device compatibility and a single pane of glass across the meeting-room stack. The capabilities the page covers:
- Monitoring & management. Live device health and uptime across every room. Video conferencing device monitoring across Teams, Zoom, Webex, and the wider list.
- Usage analytics. Room utilization, performance metrics, long-term trend data.
- Self-healing automation. Remote remediation that closes a meaningful share of room incidents before they reach the help desk.
- Estate overview maps. Spatial views of the room portfolio for the operations team.
- ITSM-aligned alerting. Automated alerts to email or the customer's ITSM.
The Utelogy outcome numbers, as published by Utelogy: mean time to resolution reduced by an estimated 75% within 60 days, level-1 support calls reduced by 67%, energy consumption reduced 44% on average through automated occupancy and standby behavior.
Utelogy's three packages, and where CybrIQ slots into each
Utelogy ships in three packages, each shaped to a different buyer. The CybrIQ pairing maps cleanly to each one because the technical integration is the same: one switch fabric and one change-management window; each product still runs in its own dashboard. What changes is who is operating the deployment day-to-day.
Enterprise
For large, global organizations operating in-house
Utelogy's enterprise package is for IT and AV teams that service their own managed networks. Direct in-house ownership of Utelyze, with the AV integrator on the account for room installs and refresh work.
CybrIQ pairing
CybrIQ deploys on the same customer-installed shape. SpacesIQ at building scale; RoomIQ if the scope is conference-room only. The customer's IT and security teams operate both products in the same operations console. The CISO gets the audit-defensible inventory; the IT director gets the room-health view enriched with device identity.
Managed Services
For service providers running customer estates
Utelogy's managed-services package is for the MSP or AVaaS provider that operates a customer's AV and UC estate on the customer's behalf. Persistent monitoring, asset management, remote remediation, automation, and operational data analytics, run by the service provider.
CybrIQ pairing
The MSP operates Utelyze and the CybrIQ main instance on the customer's behalf. The MSP's NOC opens tickets enriched with both room status and device identity. The customer's CISO receives the signed monthly inventory exports through the MSP's operations cadence. One service-level conversation per quarter covering both surfaces.
Integrator
For AV integrators installing and supporting customers
Utelogy's integrator package is for the AV integration partner that installs, configures, controls, and monitors the customer's AV and UC systems. The integrator is the long-running operational relationship on the customer account.
CybrIQ pairing
The integrator attaches CybrIQ RoomIQ to every Utelyze-enabled room install as a recurring SKU on the same statement of work. Same change-management window, same SNMP credentials handoff, same quarterly customer review. The integrator becomes the single accountable account-side party for both products' operational outcomes.
CybrIQ · RoomIQ
RoomIQ is the CybrIQ product scoped to conference-room AV. It identifies every device on every managed switch port serving a room, at Layer 1, against a 750-million-device reference library. Same software, same Device DNA™ method that runs at building scale in SpacesIQ; RoomIQ is the room-scoped sales unit that attaches naturally to an AV integrator's room installs.
RoomIQ identifies:
- Vendor-supplied AV gear (codecs, cameras, microphones, displays, room PCs).
- Wireless presenters, share-screen dongles, BYOD-attached devices on guest VLAN.
- Building-automation devices that share switch infrastructure with the AV system.
- Anything plugged in during a contractor visit and left behind.
- Covered-entity hardware that may have been shipped under a different label (NDAA Section 889 detection).
CybrIQ · SpacesIQ
SpacesIQ is the CybrIQ product scoped to whole-building and multi-site environments. Same Device DNA™ method, broader scope: every switch port in every building. SpacesIQ is the form factor most enterprises adopt when the goal is the audit-defensible inventory across the entire managed-switch footprint.
The boundary between RoomIQ and SpacesIQ is purely scope and packaging. The signal extraction, the reference-library matching, the audit-trail format, and the deployment posture are identical.
Do your existing vendors work with this?
Short answer: yes. Both products were built to be hardware-agnostic from the start. Utelogy reads the AV and UC manufacturers customers actually have in their rooms; CybrIQ reads any managed switch that supports SNMP with read-only credentials, which is essentially the entire enterprise switching market.
Where each product begins and ends
| Question |
Reach for Utelogy |
Reach for CybrIQ |
| Is the room operational right now? | Yes | No |
| What is plugged into this port? | No | Yes |
| Did the codec self-heal overnight? | Yes | No |
| Is that camera a covered entity under NDAA 889? | No | Yes |
| How was the room used last quarter? | Yes | No |
| Can we ship the carrier a signed inventory at renewal? | No | Yes |
The point of pairing the products is that nearly every quarterly review involves rows from both columns.
